About Accessories Lounge

Accessories Lounge.com was formed to fulfil women's fashion accessories aspirations to be able to purchase all her designer accessories at one location from her home, office or anywhere in the world.

PLACING YOUR ORDER

To purchase goods please follow the categories below:

By browsing each product page or designer lists.

Click on the image to access the product details where further information will be given on colour options and sizes where applicable.

Add fashion accessories to your basket by clicking on the add to shopping bag next to the product.

Proceed to checkout where items being purchased will be displayed. You may review the items in the basket and delete an item from your basket, click on the 'remove' button next to the item. To modify the number of items click update basket and key in new quantity.

You may resume shopping after viewing your shopping basket just click continue browsing button.

Please note that until an item is purchased another customer can still purchase it.

To finalise your purchases proceed to checkout.

SECURITY

Our Internet website is as secure as the modern available security technology. All credit card transactions on our site are processed using (SSL) a secure on line payment gateway which encrypts your card details in a secure host environment. On completion of business transactions your credit card details are not held on our website at ACCESSORIES LOUNGE.COM.

We use secure layer technology (SSL). On completion of your shopping experience the secure and safe payment method ensures that your card details are encrypted which protects the data that you send to our website over the internet at ACCESSORIES LOUNGE.COM.

Once the SSL procedure has commenced a padlock will be seen at the foot of the screen and you can click on this to find out information about the SSL digital certificate registration.

PAYMENT OPTIONS

• We accept Master Card secure code
• Master Card site data protection (SDP)
• Verified by Visa
• Visa account information security program (AISP)
• E-commerce indicators (ECI)

SHIPPING RATES AND DELIVERY OPTION

All deliveries are made by our courier service and therefore your order will be shipped once payment has been approved, the address has been verified and the fashion accessory is in stock.

The delivery charge is a flat rate anywhere within the UK.

Value of goods up to £30 £2.50 p+p
Value of goods £30.01 - £55 £4.50 p+p
Value of goods £55.01 upwards £6.50 p+p

We aim to deliver all packages within 1-2 days to our customers residing in the UK. 1-2 day delivery periods will be endeavoured for clients living in New York City, Belgium, Austria, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Italy, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Japan, Singapore, South Africa, Channel Islands, Canada, Gibraltar, Malta, Saudi Arabia, New Zealand and USA. A 3 day delivery period for Australia.

Once the three requirements listed above have been met.

The transport costs are calculated depending on the size, weight and destination of your package.

The customer final invoice will be detailed for approval prior to the completion of the purchase.

TAXES

All prices on ACCESSORIES LOUNGE.COM website are inclusive of UK VAT.

At the check out procedure the customer will pay taxes according to the country of destination for the purchase. This information is used to then calculate the custom duties and sales taxes of the listed country by the customer.

INSURANCE

ACCESSORIES LOUNGE.COM insures each purchase during the time it is in transit until it is delivered. The insurance of the goods ceases when the customer receives the goods.

CANCELLATION, RETURNS AND EXCHANGES

Customer satisfaction is our top priority. If you wish to modify, exchange or cancel your order please return our email acknowledging receipt of your order stating your wish to modify or cancel your order.

If your order has already been fully processed, it may already have been dispatched, in which case you should follow the returns policy.

Returns, exchanges and late cancellations. If you are not happy with your goods or need to exchange an item for a different size you may cancel your order at any time during the cancellation period by providing us with a notice of cancellation. The cancellation period commences as of the date you receive our email acknowledging receipt of your order and ends on the seventh working day following receipt of the merchandise by you or, in the case of gifts, the person who received them.

In the event of returns, exchanges or cancellations, we require that you return the new and unused goods to us in their original packaging with all the original labelling attached. Please contact our customer services on email to returns@accessorieslounge.com if you require any further information regarding returns, exchanges or cancellations.

PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. ACCESSORIES LOUNGE.COM is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for a customer returns number.

We offer a free returns process using international couriers if you return the goods within 7 working days of delivery. We request that all goods are returned within 14 days of the date of your notice of cancellation or return order.

In order to facilitate the return of your order you must obtain a customer returns number by emailing us at returns@accessorieslounge.com within the cancellation period. This will serve as a notice of cancellation. This customer returns number should be written on your original invoice and on the return shipping label. We request that returns are shipped through our carrier. We will enclose a list of all DHL offices around the world so you can contact your local office for pickup. You should make the goods freely available for collection by DHL at a mutually convenient time (which, in the absence of exceptional circumstances, must be within 14 days of the day that notice of cancellation was given). The return address is stated on the pre-printed shipping label supplied with your goods. Failure to obtain an customer returns number or return goods using DHL does not affect your statutory rights.

Alternatively you may return the cancelled goods to us by any other secure means although we do not accept liability for returned goods if you do not return them to us via DHL. Our address for all returns is 28 St Thomas' Drive, Pinner, Middlesex HA5 4SS England and we request that you contact us as set out below in relation to such returns.

In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure; simply call +44 (0) 20 8421 5293 or send an email to returns@accessorieslounge.com.

Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges, duty for non-EC territories (where applicable) and recovery costs. Refunds of international customs duties and sales taxes are excluded on shipments outside the European Community (EU).

LEGAL DISCLAIMER

All photography, media, design and associated words, descriptions and literature displayed on this website are copyright and patented. Any infringement will be pursued.